Shipping policy

Shipping & Delivery Policy

Processing & Dispatch
In-stock orders will usually be prepared and dispatched within 2–5 business days after your order has been accepted and payment has been successfully processed. This timeframe refers to processing and dispatch only and does not include the carrier’s delivery time. If we become aware of a significant delay in preparing your order, we will make reasonable efforts to let you know.

Where We Ship
LB & MG currently ships within Australia. Available shipping options and charges will be shown at checkout.

Custom & Personalised Orders
Custom and personalised orders may require additional time to create and prepare. The expected timeframe will depend on the individual order and will be discussed with you before work begins. Where relevant, agreed specifications and approval to begin work will be confirmed in writing

Market Pickup
Where available, orders may be collected from LB & MG at a market or event by prior arrangement. The pickup location, date and approximate collection time must be confirmed with us before collection.

Please do not assume that your order will be available for collection at a particular market or event unless you have received confirmation from LB & MG. If an agreed pickup arrangement needs to change, we will contact you as soon as reasonably possible to arrange an alternative.

Lost, Damaged or Missing Deliveries
If your order is lost, arrives damaged or there is another problem with delivery, please contact us as soon as reasonably possible so that we can investigate what has happened and determine the appropriate next step. We may ask you to provide photographs, order details or other information that will help us investigate the issue.

Where appropriate, we may also need to make enquiries with the postal or courier service. Nothing in this policy limits any rights or remedies available to you under the Australian Consumer Law.

Delivery Addresses
Please check that the delivery address provided with your order is complete and accurate. If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change or redirect the delivery address. If a parcel is returned to us because the address provided was incorrect or incomplete, we will contact you to discuss the available options and any reasonable additional delivery costs that may apply.

Australian Consumer Law
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law. Where a delivery issue relates to a product that is faulty, damaged, incorrect or otherwise fails to meet an applicable consumer guarantee, your rights under the Australian Consumer Law will continue to apply.

Contact Us
If you have a question about shipping, delivery or collection, or there is a problem with your order, please contact:

Legally Blind & Morally Grey
Email: legallyblindmorallygrey@gmail.com

Please include your name and order number where available so that we can help you as efficiently as possible.